គោលការណ៍ឯកជនភាព

Privacy Policy

Last updated: 02. July 2026

Dorsu, a trading name of Multiversal Garments Co., Ltd., operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Dorsu is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number and email address.
Financial information including payment details and transaction information. Payment card information is processed securely by our payment providers. Dorsu does not store your complete payment card details.
Account information including your username, password, preferences and account settings.
Transaction information including the items you view, add to your cart or wishlist, purchase, return, exchange or cancel, together with your order history.
Communications with us, including information you provide when contacting us by email, contact forms, social media or through our live chat service powered by Shopify Inbox. This may include chat messages, files or images you voluntarily share and customer support enquiries.
AI-assisted customer support. If AI-assisted features provided by Shopify are enabled within Shopify Inbox, your chat messages may be processed to help generate customer support responses. AI-generated responses are intended to assist customer service and do not constitute legally binding advice or commitments.
Reviews, including information you voluntarily submit when leaving product reviews, ratings or images on our website.
Device information including information about your device, browser, network connection, IP address and other unique identifiers.
Usage information including how and when you interact with or navigate the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, leave a review or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers when they collect or process information on our behalf.
From our partners or other third parties where permitted by law.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or which Services you use, we may use your personal information to:

Provide, tailor and improve the Services.
Process payments and fulfil orders.
Arrange shipping and facilitate returns or exchanges.
Create and manage customer accounts.
Enable you to leave product reviews.
Provide customer support.
Communicate with you regarding your orders or enquiries.
Send marketing communications where you have chosen to receive them.
Detect and prevent fraud.
Improve our website, products and customer experience.
Comply with legal obligations and enforce our policies.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

This may include:

Shopify, payment processors, shipping providers, website hosting providers, customer support platforms (including Shopify Inbox), website analytics providers, email marketing providers, product review platforms and other trusted technology partners that help us operate our business.
Business and marketing partners who assist us with advertising and promotional activities.
Third parties where you have requested or consented to the disclosure of your information.
Our affiliates and corporate group where applicable.
Government authorities, law enforcement or other parties where required by law or to protect our legal rights.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to Shopify and its authorised service providers, including providers located outside your country of residence.

To learn more about how Shopify processes personal information, please refer to Shopify's Privacy Policy.

THIRD-PARTY WEBSITES AND LINKS

Our Services may contain links to websites or platforms operated by third parties.

We are not responsible for the privacy practices or content of those third-party websites and encourage you to review their own privacy policies before providing any personal information.

CHILDREN'S DATA

The Services are not intended for children.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it as required by applicable law.

SECURITY AND RETENTION OF YOUR INFORMATION

We implement reasonable technical and organisational measures to protect your personal information.

However, no security measures are completely secure and we cannot guarantee absolute security.

Please do not share payment card details, passwords or other highly sensitive information through email or our live chat service.

We retain your personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have rights regarding your personal information, including the right to:

Access your personal information.
Correct inaccurate information.
Delete your personal information.
Receive a copy of your personal information where applicable.
Restrict or object to certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of marketing communications at any time.

Requests may be made by contacting us using the details below. We may need to verify your identity before processing your request.

COMPLAINTS

If you have concerns about how we process your personal information, please contact us first so we can attempt to resolve the matter.

If required by applicable law, you may also lodge a complaint with your local data protection authority.

INTERNATIONAL TRANSFERS

As we sell products internationally, your personal information may be transferred to and processed in countries outside Cambodia.

Where required, we take reasonable steps to ensure your information receives an appropriate level of protection in accordance with applicable privacy laws.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs.

Any updates will be published on this page together with the revised "Last updated" date.

CONTACT

If you have any questions about this Privacy Policy or would like to exercise any of your privacy rights, please contact us:

Dorsu
Trading name of Multiversal Garments Co., Ltd.

Junction of Street 736 and Road 33
Kampot Town, 070801
Cambodia

Email: hello@dorsu.org

Phone: +855 15 964 115

VAT Registration Number: B107-902100165

For the purposes of applicable data protection laws, Multiversal Garments Co., Ltd. is the data controller of your personal information.

ភាសា

រូបិយប័ណ្ណ