Shipping Policy

Last updated: 22. June 2026

This Shipping Policy applies to purchases made through Dorsu and is operated by Multiversal Garments Co., Ltd.

Shipping Origin

All orders are shipped from Cambodia.

Order Processing

Orders are processed within 48 hours during business days.

Orders placed outside of regular business hours, on weekends, or on public holidays will be processed on the next business day.

While we strive to dispatch all orders within the stated timeframe, occasional delays may occur during peak periods, stock transfers, public holidays, customs processing, or circumstances beyond our control.

Shipping Carriers

Dorsu partners with trusted carriers to deliver orders:

• J&T Express for Cambodia orders

• DHL Express for international orders

The carrier used for your shipment may vary depending on destination, service availability, and operational requirements.

Minimum Order Value

To ensure efficient international shipping and reduce the environmental impact of small shipments, a minimum order value applies to certain destinations.

The following minimum order values apply:

• United States: USD 50

• Canada: USD 50

• European Union countries: USD 50

Orders below the minimum order value may not be eligible for checkout or shipment.

Delivery Estimates

Estimated delivery times begin once an order has been dispatched.

Cambodia

• 1–5 business days

Asia

• 3–7 business days

Australia & New Zealand

• 4–10 business days

Europe

• 4–10 business days

United States & Canada

• 4–10 business days

Delivery estimates are provided as a guide only and are not guaranteed.

Dorsu is not responsible for delays caused by customs inspections, weather events, transportation disruptions, carrier delays, public holidays, or other circumstances outside our control.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Customers can use the tracking number provided to monitor the progress of their shipment directly through the carrier's website.

Please allow up to 24 hours after dispatch for tracking information to become active within the carrier's system.

Dorsu is not responsible for delays in tracking updates caused by the shipping carrier.

Tracking information is considered proof of shipment and may be used when investigating delivery disputes, lost parcel claims, or chargeback cases.

Shipping Costs

Shipping costs are calculated at checkout based on destination, order weight, and applicable shipping services.

Flat Rate Shipping

International shipping rates start from USD 29.99.

Free Shipping

We offer free shipping on qualifying orders:

• Cambodia orders over USD 30

• International orders over USD 200

Eligibility is calculated after discounts and promotional codes have been applied.

Customs, Duties and Taxes

International customers are solely responsible for any:

• Import duties

• Customs charges

• VAT

• GST

• Brokerage fees

• Local taxes

• Other government-imposed fees

These charges are determined by the destination country and are not included in the product price or shipping charges unless explicitly stated otherwise.

Dorsu has no control over these charges and cannot estimate their amount.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate at the time of purchase.

Dorsu is not responsible for delays, losses, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

Address Changes

Shipping address changes may be possible after an order has been dispatched, depending on carrier policies.

Any additional fees charged by the carrier for address changes, rerouting, or delivery modifications are the responsibility of the customer.

Dorsu cannot guarantee that address changes can be accommodated once an order has entered the shipping network.

Failed Deliveries and Returned Packages

If a package is returned due to:

• An incorrect address provided by the customer

• Delivery refusal

• Failure to collect the parcel

• Failure to pay customs duties, taxes, or import charges

• Repeated unsuccessful delivery attempts

The customer is responsible for any re-shipping costs.

Returned packages will not automatically qualify for a refund, store credit, or exchange.

Lost Parcels

If a shipment is confirmed lost by the shipping carrier, Dorsu will arrange a replacement order at no additional cost to the customer.

Claims for lost parcels may require cooperation with the carrier's investigation process before a replacement can be approved.

Delivered Parcels

Once a shipment is marked as delivered by the carrier, responsibility for the parcel transfers to the customer.

Dorsu is not responsible for theft, loss, damage, or misplacement occurring after delivery has been confirmed by the carrier.

If a customer believes a delivered parcel is missing, we recommend contacting the carrier directly and checking with household members, neighbours, building management, or local delivery offices before contacting Dorsu.

Sustainability and Small-Batch Production

Dorsu produces clothing in small batches from Cambodia using responsible manufacturing practices.

We carefully prepare every order and work to minimise waste throughout our production and fulfilment processes.

While we aim to meet all delivery estimates, occasional delays may occur due to production scheduling, customs clearance, carrier operations, or peak shipping periods.

We appreciate your patience and support of ethical and sustainable manufacturing.

Contact

For shipping enquiries, please contact:

hello@dorsu.org

Multiversal Garments Co., Ltd.
Junction of Street 736 and Road 33
Kampot Town, 070801
Cambodia

Phone: +855 15 964 115